Trouble shooting guide didn't help?
If you checked our trouble shooting guide and it didn't help with tracking down the source of the issue, please contact our support team for assistance.
Trouble Shooting Guide
1: Is your computer connected to the internet?
2: Is your trading platform connected to your Trading Account Provider and can you see any price updates within your trading platform?
3: Is your Fixedpips plug-in software installed and activated within your Trading Platform?
4: Is your Fixedpips monthly service plan active and are there any payment issues?
5: Are there enough funds within your trading account to enable trading?
6: Are there any errors displayed within your trading platform, on your computer or by your internet modem or router?
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View Our Privacy Policy
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our Privacy Policy.
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This website is owned and operated by Fixedpips Limited, a company registered in England and Wales, with company number 12101433 and registered office at 32D High Street London CR7 8LE.
The following Privacy Policy applies to your use of this website and to any data that we collect about your use of this website or that you choose to submit using any of our systems. By using our website and or products and services you are agreeing to this Privacy Policy.
1. Introduction:
Fixedpips Limited ("we," "us," or "our") respects your privacy and is committed to protecting your data. This privacy policy ("Policy") sets out how we collect, use, and disclose information that we obtain from you when you use our website, www.Fixedpips.com (the "Website").
2. data We Collect:
When you register a user account, subscribe to our newsletter, or contact us through our web form, we may collect and process your data, including your name, email address, and any other information you provide to us. We also collect data about your use of the Website through Google Analytics. In addition, our Website may display third party links to other website's. When you click on such links, you may be directed to other website's that we do not control. We encourage you to read the privacy policies of these third party website's before submitting any data to them.
3. How We Use Your data:
We may use your personal data to:
- Provide you with access to our Website and the services we offer;
- Respond to your requests and inquiries;
- Send you our newsletter and other marketing communications;
- Analyze your use of the Website and improve our services;
- Prevent and detect fraud and other illegal activities;
- Comply with our legal obligations; and
- Enforce our rights and defend against legal claims.
4. Legal Basis for Processing Your Personal Data:
We process your personal data on the following legal bases:
- Where it is necessary to perform a contract with you, such as to provide you with access to our Website and services;
- Where we have obtained your consent, such as to send you marketing communications;
- Where we have a legitimate interest in processing your personal data, such as to improve our services or prevent fraud; and
- Where we are legally required to process your data, such as to comply with our legal obligations.
5. Disclosure of Your data:
We may disclose your data to:
- Our service providers who help us to provide and maintain the Website and our services;
- Our professional advisors, such as lawyers and accountants;
- Law enforcement authorities, regulators, or other government officials, as required by law or to protect our rights;
- Third parties who acquire all or substantially all of our business or assets; and
- Other third parties with your consent or at your direction.
6. International Data Transfers:
We may transfer your data to countries outside the European Economic Area ("EEA"), including to countries that do not provide the same level of protection for data as the EEA. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as by using standard contractual clauses approved by the European Commission.
7. Your Rights:
You have the right to:
Access your personal data:
You have the right to access the data that we hold about you, subject to certain limitations and exceptions.
Request correction of your data:
You have the right to request that we correct any inaccuracies in the personal data that we hold about you.
Request erasure of your data:
You have the right to request that we delete your data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Object to the processing of your data:
You have the right to object to our processing of your data in certain circumstances, such as when we are relying on our legitimate interests as the legal basis for processing.
Restrict the processing of your data:
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Data portability:
You have the right to receive the data that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Withdraw consent:
Where we have obtained your consent to process your data, you have the right to withdraw your consent at any time.
8. Data Retention:
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means.
9. Security Measures:
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. We also require our service providers to implement appropriate security measures to protect your data.
10. Contact Us:
If you have any questions or concerns about our Privacy Policy or our processing of your data, or any other aspect of our service or company, please contact us using the link in our website's main menu and we will be happy to help you with your query.
11. Effective Date
January 1st 2023
We respond to general messages within 48 hours. For a faster reply, please sign in to your website account and contact us.
Fixedpips Privacy Policy
This website is owned and operated by Fixedpips Limited, a company registered in England and Wales, with company number 12101433 and registered office at 32D High Street London CR7 8LE.
The following Privacy Policy applies to your use of this website and to any data that we collect about your use of this website or that you choose to submit using any of our systems. By using our website and or products and services you are agreeing to this Privacy Policy.
1. Introduction:
Fixedpips Limited ("we," "us," or "our") respects your privacy and is committed to protecting your data. This privacy policy ("Policy") sets out how we collect, use, and disclose information that we obtain from you when you use our website, www.Fixedpips.com (the "Website").
2. data We Collect:
When you register a user account, subscribe to our newsletter, or contact us through our web form, we may collect and process your data, including your name, email address, and any other information you provide to us. We also collect data about your use of the Website through Google Analytics. In addition, our Website may display third party links to other website's. When you click on such links, you may be directed to other website's that we do not control. We encourage you to read the privacy policies of these third party website's before submitting any data to them.
3. How We Use Your data:
We may use your personal data to:
- Provide you with access to our Website and the services we offer;
- Respond to your requests and inquiries;
- Send you our newsletter and other marketing communications;
- Analyze your use of the Website and improve our services;
- Prevent and detect fraud and other illegal activities;
- Comply with our legal obligations; and
- Enforce our rights and defend against legal claims.
4. Legal Basis for Processing Your Personal Data:
We process your personal data on the following legal bases:
- Where it is necessary to perform a contract with you, such as to provide you with access to our Website and services;
- Where we have obtained your consent, such as to send you marketing communications;
- Where we have a legitimate interest in processing your personal data, such as to improve our services or prevent fraud; and
- Where we are legally required to process your data, such as to comply with our legal obligations.
5. Disclosure of Your data:
We may disclose your data to:
- Our service providers who help us to provide and maintain the Website and our services;
- Our professional advisors, such as lawyers and accountants;
- Law enforcement authorities, regulators, or other government officials, as required by law or to protect our rights;
- Third parties who acquire all or substantially all of our business or assets; and
- Other third parties with your consent or at your direction.
6. International Data Transfers:
We may transfer your data to countries outside the European Economic Area ("EEA"), including to countries that do not provide the same level of protection for data as the EEA. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as by using standard contractual clauses approved by the European Commission.
7. Your Rights:
You have the right to:
Access your personal data:
You have the right to access the data that we hold about you, subject to certain limitations and exceptions.
Request correction of your data:
You have the right to request that we correct any inaccuracies in the personal data that we hold about you.
Request erasure of your data:
You have the right to request that we delete your data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Object to the processing of your data:
You have the right to object to our processing of your data in certain circumstances, such as when we are relying on our legitimate interests as the legal basis for processing.
Restrict the processing of your data:
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Data portability:
You have the right to receive the data that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Withdraw consent:
Where we have obtained your consent to process your data, you have the right to withdraw your consent at any time.
8. Data Retention:
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means.
9. Security Measures:
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. We also require our service providers to implement appropriate security measures to protect your data.
10. Contact Us:
If you have any questions or concerns about our Privacy Policy or our processing of your data, or any other aspect of our service or company, please contact us using the link in our website's main menu and we will be happy to help you with your query.
11. Effective Date
January 1st 2023
Thank you for viewing
our
Privacy Policy
We respond to general support requests within 24 hours. Sign in to your website account and contact our support team for a faster response.
Fixedpips Privacy Policy
This website is owned and operated by Fixedpips Limited, a company registered in England and Wales, with company number 12101433 and registered office at 32D High Street London CR7 8LE.
The following Privacy Policy applies to your use of this website and to any data that we collect about your use of this website or that you choose to submit using any of our systems. By using our website and or products and services you are agreeing to this Privacy Policy.
1. Introduction:
Fixedpips Limited ("we," "us," or "our") respects your privacy and is committed to protecting your data. This privacy policy ("Policy") sets out how we collect, use, and disclose information that we obtain from you when you use our website, www.Fixedpips.com (the "Website").
2. data We Collect:
When you register a user account, subscribe to our newsletter, or support us through our web form, we may collect and process your data, including your name, email address, and any other information you provide to us. We also collect data about your use of the Website through Google Analytics. In addition, our Website may display third party links to other website's. When you click on such links, you may be directed to other website's that we do not control. We encourage you to read the privacy policies of these third party website's before submitting any data to them.
3. How We Use Your data:
We may use your personal data to:
- Provide you with access to our Website and the services we offer;
- Respond to your requests and inquiries;
- Send you our newsletter and other marketing communications;
- Analyze your use of the Website and improve our services;
- Prevent and detect fraud and other illegal activities;
- Comply with our legal obligations; and
- Enforce our rights and defend against legal claims.
4. Legal Basis for Processing Your Personal Data:
We process your personal data on the following legal bases:
- Where it is necessary to perform a contract with you, such as to provide you with access to our Website and services;
- Where we have obtained your consent, such as to send you marketing communications;
- Where we have a legitimate interest in processing your personal data, such as to improve our services or prevent fraud; and
- Where we are legally required to process your data, such as to comply with our legal obligations.
5. Disclosure of Your data:
We may disclose your data to:
- Our service providers who help us to provide and maintain the Website and our services;
- Our professional advisors, such as lawyers and accountants;
- Law enforcement authorities, regulators, or other government officials, as required by law or to protect our rights;
- Third parties who acquire all or substantially all of our business or assets; and
- Other third parties with your consent or at your direction.
6. International Data Transfers:
We may transfer your data to countries outside the European Economic Area ("EEA"), including to countries that do not provide the same level of protection for data as the EEA. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as by using standard contractual clauses approved by the European Commission.
7. Your Rights:
You have the right to:
Access your personal data:
You have the right to access the data that we hold about you, subject to certain limitations and exceptions.
Request correction of your data:
You have the right to request that we correct any inaccuracies in the personal data that we hold about you.
Request erasure of your data:
You have the right to request that we delete your data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Object to the processing of your data:
You have the right to object to our processing of your data in certain circumstances, such as when we are relying on our legitimate interests as the legal basis for processing.
Restrict the processing of your data:
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Data portability:
You have the right to receive the data that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Withdraw consent:
Where we have obtained your consent to process your data, you have the right to withdraw your consent at any time.
8. Data Retention:
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means.
9. Security Measures:
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. We also require our service providers to implement appropriate security measures to protect your data.
10. Support Us:
If you have any questions or concerns about our Privacy Policy or our processing of your data, or any other aspect of our service or company, please support us using the link in our website's main menu and we will be happy to help you with your query.
11. Effective Date
January 1st 2023
Thank you for viewing
our
Privacy Policy
Thank you for viewing
our Privacy Policy
If you have any questions or concerns about our Privacy Policy or any aspect of our service you are welcome to support us using this website.
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Fixedpips Limited Terms & Conditions
Fixedpips Limited is a British company offering software and or services through our website www.Fixedpips.com (the "Website"). By accessing and using our Website and any of our software, products and or services, you agree to be bound by these terms of service (the "Terms"). If you do not agree to these Terms, you must not use any of our software, products and or services.
1. Our Company
Fixedpips Limited is registered in England and Wales, with company number 12101433 and registered office at 32D High Street London CR7 8LE.
2. User Account
By registering a user account on our Website, you agree to our Privacy Policy and to provide accurate and complete information and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account login information and for any activity that occurs under your account. Fixedpips Limited reserves the right to suspend or terminate your account at any time and for any reason, without liability.
3. Fixedpips Plug-in Service
The Fixedpips plug-in service is a software download that is installed into MetaTrader or Forex trading platforms which are supplied by third party spread-betting or broker trading account providers. By downloading and using the Fixedpips plug-in service, you agree to be bound by these Terms.
4. Payment
Our Website may contain links to third party websites that are not owned or controlled by Fixedpips Limited. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third party websites. By using our Website, you expressly release Fixedpips Limited from any and all liability arising from your use of any third party website.
5. Limitation of Liability
Fixedpips Limited will not accept any liability for any loss of any kind while using any of our products and or services, including but not limited to the Fixedpips plug-in service. The use of our products and services is at your own risk. We do not guarantee any particular results or profits, and you acknowledge that trading carries a high level of risk and may result in substantial losses. Fixedpips Limited will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of our products or services.
6. third party Links
Our Website may contain links to third party websites that are not owned or controlled by Fixedpips Limited. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third party websites. By using our Website, you expressly release Fixedpips Limited from any and all liability arising from your use of any third party website.
7. Privacy Policy and Legal Notice and Disclaimer
By using our Website and any of our products or services, you acknowledge and agree to our Privacy Policy and Legal Notice and Disclaimer, which are incorporated into these Terms by reference. Please review these documents carefully before using any of our products or services.
8. Termination
These Terms are effective until terminated by either party. If you wish to terminate these Terms, you may do so by ceasing to use our products and services. Fixedpips Limited may also terminate these Terms at any time and for any reason without liability.
9. Integration with third party trading services
The Fixedpips plug-in service is designed to integrate with trading services offered by third party companies. Fixedpips Limited has no control over these third party companies or their systems, and cannot be held responsible for any losses incurred as a result of using their services. It is important to note that there is always a risk of loss when undertaking any speculative activity, including financial trading and the use of Fixedpips Limited products and services. Users are solely responsible for assessing their own trading needs and the risks involved in using any third party trading services. Fixedpips Limited strongly advises users to exercise caution and to seek professional advice before using any third party trading services or engaging in any speculative activity.
10. Governing law, Jurisdiction and dispute resolution
These terms of service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. In the event of any dispute or claim arising out of or in connection with these terms of service, including disputes relating to their validity, breach, termination or nullity, Fixedpips Limited will make every effort to resolve the matter amicably and without the need for legal action. Any dispute or claim that cannot be resolved by mutual agreement shall be referred to a single arbitrator to be appointed by agreement between the parties or, failing agreement within 14 days of either party requesting arbitration, to be nominated by the President of the Law Society of England and Wales. The arbitration shall be conducted in London, England in accordance with the Arbitration Act 1996 and any other applicable rules or regulations. The language of the arbitration shall be English. Any party making a claim must give the other party notice of the claim in writing and allow the other party up to 90 days to attempt to resolve the matter before any arbitration is commenced. The claimant shall be responsible for the costs of the arbitration and any associated legal fees. It is important to note that the use of Fixedpips Limited products and services is entirely at your own risk. Fixedpips Limited will not be liable for any losses, damages or expenses (including without limitation any direct, indirect, incidental, special, or consequential damages) incurred by you in connection with the use of our products and services, or any act or omission of any third party in connection with our products and services. By using our products and services, you agree to hold Fixedpips Limited harmless against any such losses, damages or expenses.
11. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. The unenforceable or invalid provision will be replaced with a valid and enforceable provision that closely approximates the intent of the original provision.
12. Additional TermsThese Terms of Service are in addition to the content of Fixedpips Limited's Privacy Policy and Fixedpips Limited's website's Legal Notice and Disclaimer. All three of these documents together create the Fixedpips Limited full 'Terms of Service' and by using any of Fixedpips Limiteds products and or services you agree to our full 'Terms of Service' and to be bound by their content.
13. Contact us
If you have any questions or concerns about our Terms of Service, please contact us using the link in our main menu and we will be happy to help you with your query
14. Effective Date
January 1st 2023
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Terms & Conditions
Download our software and manage your service after creating your website account.
Fixedpips Privacy Policy
This website is owned and operated by Fixedpips Limited, a company registered in England and Wales, with company number 12101433 and registered office at 32D High Street London CR7 8LE.
The following Privacy Policy applies to your use of this website and to any data that we collect about your use of this website or that you choose to submit using any of our systems. By using our website and or products and services you are agreeing to this Privacy Policy.
1. Introduction:
Fixedpips Limited ("we," "us," or "our") respects your privacy and is committed to protecting your data. This privacy policy ("Policy") sets out how we collect, use, and disclose information that we obtain from you when you use our website, www.Fixedpips.com (the "Website").
2. data We Collect:
When you register a user account, subscribe to our newsletter, or signup us through our web form, we may collect and process your data, including your name, email address, and any other information you provide to us. We also collect data about your use of the Website through Google Analytics. In addition, our Website may display third party links to other website's. When you click on such links, you may be directed to other website's that we do not control. We encourage you to read the privacy policies of these third party website's before submitting any data to them.
3. How We Use Your data:
We may use your personal data to:
- Provide you with access to our Website and the services we offer;
- Respond to your requests and inquiries;
- Send you our newsletter and other marketing communications;
- Analyze your use of the Website and improve our services;
- Prevent and detect fraud and other illegal activities;
- Comply with our legal obligations; and
- Enforce our rights and defend against legal claims.
4. Legal Basis for Processing Your Personal Data:
We process your personal data on the following legal bases:
- Where it is necessary to perform a contract with you, such as to provide you with access to our Website and services;
- Where we have obtained your consent, such as to send you marketing communications;
- Where we have a legitimate interest in processing your personal data, such as to improve our services or prevent fraud; and
- Where we are legally required to process your data, such as to comply with our legal obligations.
5. Disclosure of Your data:
We may disclose your data to:
- Our service providers who help us to provide and maintain the Website and our services;
- Our professional advisors, such as lawyers and accountants;
- Law enforcement authorities, regulators, or other government officials, as required by law or to protect our rights;
- Third parties who acquire all or substantially all of our business or assets; and
- Other third parties with your consent or at your direction.
6. International Data Transfers:
We may transfer your data to countries outside the European Economic Area ("EEA"), including to countries that do not provide the same level of protection for data as the EEA. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as by using standard contractual clauses approved by the European Commission.
7. Your Rights:
You have the right to:
Access your personal data:
You have the right to access the data that we hold about you, subject to certain limitations and exceptions.
Request correction of your data:
You have the right to request that we correct any inaccuracies in the personal data that we hold about you.
Request erasure of your data:
You have the right to request that we delete your data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Object to the processing of your data:
You have the right to object to our processing of your data in certain circumstances, such as when we are relying on our legitimate interests as the legal basis for processing.
Restrict the processing of your data:
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Data portability:
You have the right to receive the data that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Withdraw consent:
Where we have obtained your consent to process your data, you have the right to withdraw your consent at any time.
8. Data Retention:
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means.
9. Security Measures:
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. We also require our service providers to implement appropriate security measures to protect your data.
10. Signup Us:
If you have any questions or concerns about our Privacy Policy or our processing of your data, or any other aspect of our service or company, please signup us using the link in our website's main menu and we will be happy to help you with your query.
11. Effective Date
January 1st 2023
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Privacy Policy
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Fixedpips Privacy Policy
This website is owned and operated by Fixedpips Limited, a company registered in England and Wales, with company number 12101433 and registered office at 32D High Street London CR7 8LE.
The following Privacy Policy applies to your use of this website and to any data that we collect about your use of this website or that you choose to submit using any of our systems. By using our website and or products and services you are agreeing to this Privacy Policy.
1. Introduction:
Fixedpips Limited ("we," "us," or "our") respects your privacy and is committed to protecting your data. This privacy policy ("Policy") sets out how we collect, use, and disclose information that we obtain from you when you use our website, www.Fixedpips.com (the "Website").
2. data We Collect:
When you register a user account, subscribe to our newsletter, or newsletter us through our web form, we may collect and process your data, including your name, email address, and any other information you provide to us. We also collect data about your use of the Website through Google Analytics. In addition, our Website may display third party links to other website's. When you click on such links, you may be directed to other website's that we do not control. We encourage you to read the privacy policies of these third party website's before submitting any data to them.
3. How We Use Your data:
We may use your personal data to:
- Provide you with access to our Website and the services we offer;
- Respond to your requests and inquiries;
- Send you our newsletter and other marketing communications;
- Analyze your use of the Website and improve our services;
- Prevent and detect fraud and other illegal activities;
- Comply with our legal obligations; and
- Enforce our rights and defend against legal claims.
4. Legal Basis for Processing Your Personal Data:
We process your personal data on the following legal bases:
- Where it is necessary to perform a contract with you, such as to provide you with access to our Website and services;
- Where we have obtained your consent, such as to send you marketing communications;
- Where we have a legitimate interest in processing your personal data, such as to improve our services or prevent fraud; and
- Where we are legally required to process your data, such as to comply with our legal obligations.
5. Disclosure of Your data:
We may disclose your data to:
- Our service providers who help us to provide and maintain the Website and our services;
- Our professional advisors, such as lawyers and accountants;
- Law enforcement authorities, regulators, or other government officials, as required by law or to protect our rights;
- Third parties who acquire all or substantially all of our business or assets; and
- Other third parties with your consent or at your direction.
6. International Data Transfers:
We may transfer your data to countries outside the European Economic Area ("EEA"), including to countries that do not provide the same level of protection for data as the EEA. In such cases, we will ensure that appropriate safeguards are in place to protect your data, such as by using standard contractual clauses approved by the European Commission.
7. Your Rights:
You have the right to:
Access your personal data:
You have the right to access the data that we hold about you, subject to certain limitations and exceptions.
Request correction of your data:
You have the right to request that we correct any inaccuracies in the personal data that we hold about you.
Request erasure of your data:
You have the right to request that we delete your data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Object to the processing of your data:
You have the right to object to our processing of your data in certain circumstances, such as when we are relying on our legitimate interests as the legal basis for processing.
Restrict the processing of your data:
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
Data portability:
You have the right to receive the data that you have provided to us, in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
Withdraw consent:
Where we have obtained your consent to process your data, you have the right to withdraw your consent at any time.
8. Data Retention:
We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means.
9. Security Measures:
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing your personal data. We also require our service providers to implement appropriate security measures to protect your data.
10. Newsletter Us:
If you have any questions or concerns about our Privacy Policy or our processing of your data, or any other aspect of our service or company, please newsletter us using the link in our website's main menu and we will be happy to help you with your query.
11. Effective Date
January 1st 2023
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ABOUT
Who we are.
We are a relatively new company founded in London, England in 2019.
Initially, we started off with a completely different company name and business purpose. We were a technology services company, and we were all set to start providing our services to businesses in the general London area. However, when the COVID-19 pandemic hit, we had to put our plans on hold.
As the pandemic eased and the lockdowns began to be lifted, and with our company dormant, we started thinking that it might be a good idea to change the nature of our business completely so that if anything like this every happened again we would still be able to trade and make money.
Why 'Fixedpips'?
Within our company there had always been an interest in trading the financial markets, and more specifically, automated trading and the technology sourrounding it.
Over many months, we slowly came up with the idea of restarting our company and pivoting into a software product and subscription services based business which we would base around an automated trading software product and subscription service that would provide real value to its users.
We had some experience and expertise when it came to building automated trading systems for private use within the business, but we soon realised that to provide a similar product to the general public, we would need to build a product that was much more user-friendly and which could be easily used by people with little to no knowledge or experience of trading or the financial markets or software development.
We also had to make sure that any service that we would offer could be affordable for the vast majority of people, function as advertised, and include excellent customer service and support as standard, and above all, operate lawfully and ethically.
Where we are and where we are going
It has taken us quite some time, a lot of development, and a company name change and rebrand, but as of 2023, we were ready to launch our product and our subscription service to the general public, and so 'Fixedpips' was born.
We created Fixedpips for two purposes: to generate profits for our company and to also provide real value to our customers.
These two things go hand in hand as far as we as a company are concerned because if we don't provide real value to our customers, then our business will not make any profits and it is as simple as that.
We intend to continue on the path we have chosen and to grow our business and our customer base over the coming years, and we intend to do this by staying true to our core principles yet also staying flexible enough to adapt our business offerings to the needs of our customers and the general marketplace.
Why We Do What We Do
Every business needs to make money to survive and grow, but early on in our business journey, we decided that we also wanted to do more than just make money. We wanted to do something that would help make a positive difference to the world and to the lives of our customers.
Like it or not, the amount of money that you have or that you have access to can really make a significant difference in your quality of life in terms of what you can and can't do, and the kind of lifestyle you and your family lead.
We believe that offering customers an opportunity to access an affordable, easy-to-use, and consistently profitable automated trading service, we can help make a positive difference in the lives of our customers, and by extention, their families and communities and in the wider world in general.
Helping Others
As a small business, we like to assist charitable organisations or organisations that contribute positively to the world where we can.
We believe that it is better for us to support these organisations by providing them with our technical expertise and/or our personal time to assist them with any projects that will help them achieve their goals, rather than just donating money.
Currently, we are working with an organisation that helps people with reading difficulties learn to read more quickly using a methodology that they have developed over many years of clinical experience and they also train people on how to provide this help with reading skills to others.
We will post more details about this organisation and their work on our website in the future. For the time being, we are assisting them in creating a digital version of a physical tool that they use in their therapy sessions to help people read and absorb information more quickly. We are also collaborating with them to develop their website, which will support their work and, ideally, expand the number of people who use their services and the number of people they train to deliver their style of therapy to others.
As a company, assisting people who help others read more effectively is one of the most socially beneficial things we can do with our time and resources, and we are proud to assist this organisation in any way we can.
We believe that by doing things like this, we help create virtuous circles that will ultimately help make the world a slightly better place for everyone.
This ethos is reflected in our companis product and service offerings. We believe that by providing people with the opportunity to use and profit from a reliable and affordable automated trading service, we are creating our own little virtuous circle. The extra monthly income that our customers make could very well help improve their lives, the lives of their children and their families, and their wider communities.
In Summary
We are a small business from London, England, and we are in business to make a profit, but we'd also like to help people improve their lives and their financial situation regardless of their personal backgrounds, their orientation or their physical location - and by doing so, help to make a small but positive difference in the world and all while operating a successful and ethically run business.
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